Client Care Policy
We will
- Treat you fairly and with respect
- Act in a courteous and professional manner
- Communicate with you in plain language
- Take the time to listen to you
- Work with professionalism and efficiency
- Keep your affairs confidential
- Update you by telephone or in writing regularly
- Provide a prompt response to all telephone calls, e-mails and correspondence
- Explain to you the work required as your matter progresses
- Update you on the likely timescales for each stage of the matter and update you on any material change
- Ensure that we have the resources and expertise to deal with your matter
- Name an individual with whom you can contact to discuss your claim
- Give you the contact details of the office manager whom you can also contact on: 0800 0073 777, or by email at info@moneysolicitor.com
- If your claim is successful, invoice you on a NO WIN NO FEE basis, on terms agreed in advance
- Provide you with details of our internal complaints procedure on request