Qualification Questions

Bank Name*

Sorry - we can't progress

We don't deal with Santander or Nationwide. Think Money, Secure Trust Bank, and First Trust Bank didn't do packaged accounts

If you are currently subject to any of the list below please select:

Debt Management / IVA
County Court Judgement / Judgements
Bankruptcy
Trust Deed

Sorry we are not able to process complaints from customers who are bankrupt or in a Scottish Trust Deed

Please call us on 0800 933 0195 if you are in debt management / IVA or have County Court Judgements so that we are able to consider your case.

Have you ever tried to claim your monthly bank fees for this bank before?

Yes
No

Sorry we are not able to submit a claim once you have already done so. You will have been given 6 months from your final response date to refer the claim to the Financial Ombudsman if you were not satisfied with the outcome.

Please add the name of your debt management company and your reference number to continue

Note- Any funds from successful claims will go to this company to pay towards the balance of your debt.

Account holder name*

First Name Middle Surname

Any previous name?

Yes
No

Previous name

Date Of Birth*

DD

MM

YYYY

Telephone Number*

Mobile Number (if not used as main number)

* we keep you updated via text messages

E-mail address

* Please add email if you have one as we keep you updated via email

Is this or has it ever been a joint account?

Yes
No

Second account holder full name*

First Name Middle Surname

Any previous name?

Yes
No

Previous name

DOB

DD

MM

YYYY

Current Status

Address Information

Current Address*

Street Address Address Line 2 City ZIP / Postal Code

Did you live at any previous addresses while you had this account?

Yes
No

Please list any previous addresses while you had this account:

Even if you only remember street name / house number be sure to add these in.

Bank Account Information

Please answer to the best of your ability. If you're not sure, just move on to the next question.

How many years have you been with the bank in total?

How many years have you been paying a monthly fee for this account?

What is the name of your account?

Bank Account Number

Very helpful for the claim to progress (stops bank claiming they can't locate your records) - you may complete it on the forms we send out if you prefer

Sort Code (numbers only please no hyphens -)

Was this your first ever UK bank account?

Yes
No

When you first had the account were all UK account holders registered with a UK doctor?

Yes
No

My Claim Details

This detail will help us create a strong case on your behalf - please complete whatever is relevant and ignore the rest

I came to have this account by:

It was opened as a new a/c (I've always paid a monthly fee)
It was upgraded from a free account

How was the account sold to you?

Please describe how you came to have an account with a monthly fee?

What happened? Did you get called in for a review meeting? Were you told you were a special customer and would be upgraded as a reward? . Were you young, foreign? Were there any language issues? How was the a/c sold to you? The more detail you can add here the better the claim.

Please give details of your relationship / history with the bank?

Does your whole family bank with them, have you been with them since childhood? Have they ever mistreated you?

Do you still have the account?

Yes
No

Did you request one of these products and were told you needed a fee paying account in order to have it?

Was the product (loan / mortgage / overdraft / bank card) taken within 6 months?

More info about the detail if poss - was it taken on the day? If not - why not?

Did you ever have a loan with this account when it was a free account?

(if appropriate)

Did you ever have an overdraft with this account when it was a free account?

(if appropriate)

Did you ever have a mortgage with this account when it was a free account?

(if appropriate)

Did you have a medical condition at the time you took the paid for account?

Yes
No

Please tick any that apply

Please state 'other' condition

Have you experienced any difficult life events during the lifetime of the account?

Yes
No

E.g. Death in family / divorce / job loss / Major Illness / Accident?

Please tick any events that applied to you

If any of the above apply - please provide details

Please give details of what happened.

Were you told that this account would help your credit rating?

Yes
No

Was the account affordable for you at time of sale?

Yes
No

Could you afford to take the account / pay the monthly fees? Were finances tight? Were you employed?

Did you notice the packaged account fees on your bank statements?

Yes
No

Did you ever try to cancel the account?

Yes
No

Have you always had sufficient savings or have you relied on overdraft / loans?

Had Savings
Relied on overdraft / loans

What were your resources like during the account lifespan? Did yo have sufficient money or were you living in your overdraft?

Have you always had sufficient savings to cover an emergency bill of £1000?

Yes
No

How would you rate your ability to manage financial matters?

None Existent
Weak
Average
Strong

How would you rate your ability using computers?

None Existent
Weak
Average
Strong

Did you feel pressure to take out the account?

Yes
No

Was something said to make you feel you had no choice?

What was said? how did you feel?

Did you choose the account, or did the bank recommend it?

I Chose it
Bank recommended it

IMPORTANT - please be sure to select one of the 2 options.

Did you trust the bank and rely on their recommendation?

Yes
No

Were you over 65 when the paid account was taken?

Yes
No

When you first had the account was your main address outside of the UK?

Yes
No

If the bank contact you by phone would it cause you any anxiety / stress?

Yes
No

When you first had the paid account did you have any other paid accounts?

Yes
No

Please give details

Who were the other paid accounts with?

About the insurances that came with your account

When you first had your account:

Did you own or drive a vehicle?

Yes
No

Did you have existing break down cover with an alternative provider?

Yes
No

e.g. RAC/AA/Green Flag.

Which provider?

Did you own a mobile phone?

Yes
No

What type of phone was it?

Smart Phone (e.g. with internet access)
Regular Phone (cost £50 or less)

Please give makes / models of any phones during the period of the account

Just list any that you can remember and the rough period of ownership

Did you have existing mobile insurance with another provider?

Yes
No

e.g. included on content insurance or mobile provider.

Who was your mobile insured with?

Did you travel abroad?

Yes
No

When you first had your account: how often did you travel / go on holiday?

In the UK or Europe

Never
1 - 2 times per year
More than 3 times per year

Outside of Europe

Never
1 - 2 times per year
More than 3 times per year

How often do you do winter sports?

Never
1 - 2 times per year
More than 3 times per year

Did you have travel insurance with an alternative provider?

Yes
No
Not Sure

e.g. covered by credit card or existing travel insurance policy.

Who provided the travel insurance?

Did you keep your existing insurances running when the paid account was setup?

Yes
No

Did you try to make a claim on any of the banks insurances?

Yes
No

Have you ever tried to make a claim on the insurances that came with your bank account?

Phone
Vehicle
Travel
Other

Please specify which ones - you may tick multiple boxes

Please give details of any claims / failed claims

What is your occupation?

Any further comments?

Additional concerns regarding your Packaged Account that you would like to document.

E.g. Rejected claim due to holiday type or age, other packaged benefits not required, up-graded over an identity fraud worry.

Confirmation

Please read the TMS Legal terms and conditions: download our terms and conditions

I agree to the TMS Legal terms and conditions, and to pay the fee of 42% (discounted from 45% for online completion) of any funds reclaimed on my behalf*

Yes
No

* By clicking the Questionnaire Completed button you agree that we can process your personal data according to our privacy and cookie policy (see link in footer).

PBA Form

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Qualification Questions

Sorry - we can't progress

Sorry we are not able to process complaints from customers who are bankrupt or in a Scottish Trust Deed

Sorry we are not able to submit a claim once you have already done so. You will have been given 6 months from your final response date to refer the claim to the Financial Ombudsman if you were not satisfied with the outcome.

Current Status

Address Information

Bank Account Information

My Claim Details

About the insurances that came with your account

Any further comments?

Confirmation