More Bank Mis-Behaviour! This Time All Eyes are on RBS…. Again.

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The Mail on Sunday has announced seeing unpublished reports spanning from 2009 to 2013 displaying more bank mis-behaviour. The reports show that RBS staff were pressured by management to “squeeze companies in order to make profit”.

The official reports, which were looking at the bank’s Global Restructuring Group (GRG) and the behaviour of its staff, detailed ruthless instructions for employees to make more profit for RBS. The management at Royal Bank of Scotland, ‘looked the other way’ while extensive failings occurred in its division that was designed to financially assist struggling small firms.

‘Let The Customers Hang Themselves’

Website ThisIsMoney.co.uk, an arm of The Mail on Sunday, quoted excerpts from the reports that details what management was instructing staff at the GRG to do; ‘Sometimes you need to let the customers hang themselves’, ‘missed opportunities mean missed bonuses’ are among the instructions found in the report.

Furthermore, there is a memo in the report with the title ‘Just Hit Budget!’. This memo was an instruction for staff on how to make fees for small companies seem more believable. ‘£5,300 sounds as if you have thought about it, £5K sounds like you haven’t’.

It’s Not the First Time RBS have been Guilty of Mis-Behaviour.

Unfortunately for RBS, they have been found to be dishonest to customers before. In addition to the PPI scandal that has been dominating the news, RBS have been mis-selling packaged bank accounts to customers. Check out our previous post about the RBS Royalties and Select Silver Accounts and how they were mis-sold to customers.

If you have any questions about bank mis-behaviour and want some advice on your options. Why not give us a call on our freephone number: 0800 007 3777. Alternatively, you can drop your details on the form below and we will be in touch.